Privacy Policy

Pandher Homeopathic Clinic ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our clinic. This policy is in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you book an appointment, submit a contact form, or subscribe to our communications.
• Health Information: Medical history, symptoms, health conditions, and treatment details provided during consultations and as part of your patient intake forms.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Payment Information: Billing details necessary to process payments for our services.

How We Use Your Information

We use your personal information for the following purposes:

• To provide homeopathic consultations, treatments, and follow-up care.
• To schedule and manage appointments.
• To communicate with you regarding your care, appointment reminders, and clinic updates.
• To process payments and maintain billing records.
• To improve our website, services, and patient experience.
• To comply with legal and regulatory obligations.

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of physical patient files, encrypted digital communications where applicable, and restricted access to personal information on a need-to-know basis. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website. We do not use cookies to collect personally identifiable health information.

Third-Party Services

We may use third-party services for website analytics (such as Google Analytics), appointment scheduling, and payment processing. These third-party providers have their own privacy policies governing how they handle your data. We encourage you to review their policies. We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Patient Health Information

As a healthcare practice, we handle patient health information with the highest level of care and confidentiality. In accordance with PIPEDA and applicable provincial health privacy legislation:

• Your health information is collected only with your informed consent and is used solely for the purpose of providing homeopathic care.
• We retain patient health records for the period required by British Columbia's regulatory requirements.
• You have the right to access your personal health information and request corrections.
• We will not disclose your health information to third parties without your explicit consent, except where required by law.
• Health information is stored securely and access is limited to authorized clinic personnel involved in your care.

Your Rights

Under PIPEDA and PIPA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent for the collection, use, or disclosure of your information (subject to legal and contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: